Support

Need help with Remae? Write to us at contact@vxneolabs.com. The people who build Remae read every message.

Contact

Email: contact@vxneolabs.com. Please tell us which iPhone or iPad you use and, if something went wrong, roughly when it happened.

For formal requests by post: VxNeo Labs FlexCo, Wagramer Straße 81, Stiege 1, Top 203, 1220 Vienna, Austria.

Your data

• Get a copy. Settings › Privacy › Export my memories gives you most of what Remae holds as a file you can keep or take elsewhere. For the rest, write to us.
• Delete everything Remae knows. Settings › Privacy › Delete everything Remae knows removes your chats, memories, tasks and the rest from our servers at once. Your account stays.
• Delete your account. Settings › Privacy › Delete my account deletes the account and everything in it.

Both deletions are immediate and can’t be undone. The full details are in our privacy policy.

Listening

Listening is off whenever Remae starts. You turn it on yourself, and you can pause or stop it at any time. While it runs, your iPhone shows the microphone indicator.

Connected apps

When you connect an app like Gmail, Remae asks you every time before it sends, replies or saves anything there. You can disconnect an app whenever you like.

Age

Remae is for people aged 16 and over.

Privacy

How Remae handles your data, which services it uses and your rights are all in the Remae privacy policy.